Frequently Asked Questions
Find comprehensive answers regarding elevator spare part compatibility, technical identification, island-wide delivery schedules, warranty terms, and emergency dispatch.
1. Part Identification & Technical Fitment
If you know your manufacturer part number or SKU, you can search directly on our website or provide it to our desk. If the label is faded or missing, take clear photos of the damaged part, the controller board revision code, and the elevator model nameplate (located inside the machine room or controller cabinet).
Send these photos to our WhatsApp hotline at +94 75 676 0704. Our elevator engineers will cross-reference original factory schematics to verify exact electrical and mechanical compatibility.
Yes. HomeLift supplies authentic OEM components sourced through verified international supply chains for brands including Otis, Mitsubishi, KONE, Fuji, Fermator, Selcom, ThyssenKrupp, Monarch, and Schindler.
All safety-critical parts (such as door locks, safety gears, and overspeed governors) come with manufacturer traceability, proper batch serial numbers, and full factory packaging.
Yes, obsolete part sourcing is one of our key specialties. When original manufacturer production lines have been discontinued, our international procurement team tracks down certified NOS (New Old Stock) or engineered modernization replacement kits that match existing hoistway dimensions and wiring without costly full elevator replacement.
Yes. Before purchasing an expensive mainboard or VVVF inverter, you can consult with our technical specialists. Provide your controller model, active LED error indicators, and fault readout codes. We assist certified technicians in determining whether the root issue is an external safety interlock, encoder wiring fault, or internal PCB component failure.
2. Ordering, Quotations & Corporate Accounts
For facility managers, maintenance companies, and corporate procurement departments, simply send your Bill of Quantities (BOQ) or part list with company details to info@homelift.lk or through our Contact Form. We issue official pro-forma invoices with tax details within 2 business hours.
We accept Direct Bank Transfer / Wire Payment to our Commercial Bank / Sampath Bank corporate accounts, Corporate Cheques, Online Card Payments (Visa, MasterCard), and Cash on Delivery for pre-registered commercial maintenance contractors.
No. We support orders of all sizes—from a single replacement push button, photocell sensor, or door hanger roller up to complete modernization package sets for high-rise buildings.
3. Island-Wide Logistics & Delivery Schedules
• Western & Southern Provinces: Same-day dispatch. For critical building shutdown emergencies, expedited 2 to 4 hour delivery can be coordinated.
• Island-wide (Kandy, Galle, Matara, Kurunegala, Jaffna, Trincomalee): Standard 24 to 48 hours delivery via tracked logistics courier.
All sensitive electronic elevator components are enclosed in certified anti-static ESD-shielded packaging, cushioned with high-density shock-absorbing foam, and packed in reinforced rigid outer cartons to prevent any transit vibration or electrostatic damage.
Yes. Registered elevator contractors experiencing emergency breakdown calls can arrange immediate counter pickup at our distribution center at 29/8A, Maradana, Beruwala by notifying our dispatch desk in advance via telephone at 0756760704.
4. Warranty, Codes & Returns
All new electronic components (inverters, mainboards, encoders, door drives) carry a 1-year manufacturer defect warranty. Mechanical assemblies (traction sheaves, door operators, rollers) carry standard 12-month structural warranties when installed in accordance with manufacturer technical specifications.
Yes. All safety-critical components—including overspeed governors, safety gears, landing door interlocks, and hydraulic rupture valves—possess mandatory Type Examination Certification in strict compliance with EN 81-20/50 and ASME A17.1 elevator safety standards.
Unused components in original unopened factory packaging can be returned or exchanged within 14 working days of receipt. Prior to returning, please contact our support desk for Return Authorization (RMA) to ensure smooth inspection and credit processing.
Have an Elevator Question Not Answered Here?
Our elevator technical specialists are ready to help. Contact us via WhatsApp or phone for immediate engineering assistance.